"Personal information" includes information that identifies you or could reasonably be used to identify you, and which is submitted to and/or collected by AbbVie and maintained by AbbVie in an accessible form. Examples of personal information include your name, your postal address, your email address, and your telephone number, and may also include medical information about you (in which case the additional restrictions noted below regarding "sensitive" information will apply).
AbbVie may use your personal information to:
If you or a business you work for is or may be engaged to provide services to AbbVie, AbbVie may also use your personal information:
If AbbVie receives your personal information by mistake or does not require it for any business purpose, AbbVie will securely destroy it or ensure the personal information is de-identified if AbbVie is permitted by law and it is practicable to do so.
You may always limit the amount and type of personal information that AbbVie receives about you by choosing not to provide it or enter any personal information into forms or data fields on AbbVie Websites or AbbVie forms. Some of our services can only be provided to you if you provide us with appropriate personal information. AbbVie may ask whether you wish to opt into or opt out of our contact lists for offers, promotions and additional services that may be of interest to you.
AbbVie may transfer or disclose your personal information to the following third parties for the following purposes:
AbbVie may also transfer personal information in connection with a merger or sale involving all or part of AbbVie or as part of a corporate reorganisation, or in connection with the sale or transfer of a product line or division.
AbbVie reserves the right to disclose your personal information to respond to authorised information requests from government authorities, to address national security situations, or when otherwise required by law.
Personal information can be accessed by a restricted number of AbbVie personnel who have a business need to do so. We train our employees about the importance of privacy and how to handle and manage personal information appropriately and securely.
AbbVie takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
It is AbbVie's practice to secure each AbbVie Website that collects personal information; however, when information is collected online the confidentiality of personal information transmitted over the Internet cannot be guaranteed. We urge you to exercise caution when transmitting personal information over the Internet, especially personal information related to your health. AbbVie cannot guarantee that unauthorised third parties will not gain access to your personal information; therefore, when submitting personal information to AbbVie Websites, you must weigh both the benefits and the risks.
AbbVie stores data on secured servers in several countries around the world. Please be aware that information you provide to us or we obtain as a result of your use of the AbbVie services may be processed and transferred or disclosed to AbbVie affiliates located outside Australia or New Zealand, as specified at , and to other recipients located in Brazil, China, Costa Rica, India, Philippines, Poland, Singapore and the United States. Any disclosure to such parties will on be to the extent necessary to fulfil a business purpose.
When you provide your personal information (other than sensitive information) to us directly or indirectly, we may use this information, such as your email address or telephone number, to contact you at any time in the future in order to:
You may opt out of the use of your personal information for marketing purposes by contacting AbbVie at the contact details set out below or by using the unsubscribe mechanism in the relevant marketing material you receive from us.
AbbVie does not knowingly collect or use any personal information from children (we define "children" as minors younger than 18) other than when consented to by a parent or guardian, or to the extent such information is collected from healthcare practitioners in relation to the care of a child. We do not knowingly allow children to communicate with us, or use any of our online services. If you are a parent and become aware that your child has provided us with information, please contact us using one of the methods specified below, and we will work with you to address this issue.
In accordance with Australian or New Zealand privacy laws (as applicable), you may make a complaint, request access or correction of your personal information, by contacting AbbVie in one of the ways specified below.
To protect your privacy, AbbVie may ask you to verify your identity as part of fulfilling an access or correction request.
Passive information collection technologies can make your use of AbbVie Websites easier by allowing AbbVie to provide better service, customise websites based on consumer preferences, compile statistics, analyse trends, and otherwise administer and improve AbbVie Websites. Certain features of AbbVie Websites may not work without use of passive information collection technologies.
If you have questions or complaints about our privacy practices or procedures or if you would like to request to access, correct or amend any personal information that AbbVie holds about you, please contact the AbbVie Privacy Officer in writing at:
Facsimile: +61 2 9035 8601 (Attention: Privacy Officer)
Postal Address: AbbVie Pty Ltd
Attention: Privacy Officer
241 O’Riordan Street
Mascot NSW 2020
We will do our best to respond to all reasonable requests in a timely manner. Where you are unsatisfied with our handling of your request, you may lodge a complaint with The Office of the Australian Information Commissioner (for Australian residents) or The Office of the Privacy Commissioner (for New Zealand residents).